Refund Policy

1. Returns & refunds

If you are not happy with your purchase, eligible items can be returned in accordance with this policy and applicable consumer rights.

For eligible online purchases, you can request a return within 14 days of receiving your order.

Once a returned item has been received and checked, any approved refund will be processed to the original payment method.

2. Requesting a return

Please contact customer support before sending an item back. Include your order number and clearly explain that you would like to return the item.

3. Return condition

Items should be returned in a suitable condition and with reasonable care taken while they are in your possession.

Where reasonably possible, please keep the original packaging until you have decided whether to keep the product.

Footwear should only be worn or handled to the extent reasonably necessary to assess its nature, characteristics and fit.

4. Refund processing

Once your returned item has been received and checked, we will process an approved refund within 5 working days.

Refunds are normally processed after the returned product has been received. If additional information is required to assess the return, processing may take longer while the relevant details are being reviewed.

5. When will my refund arrive?

After we have processed your refund, the time taken for the funds to appear in your account depends on the bank or payment provider connected to your original payment method.

6. Refund payment method

Refunds will normally be made to the same payment method used for the original purchase.

We do not normally send refunds to a different payment method unless this is required or permitted by applicable law.

7. Return delivery costs

Where you exercise a statutory cancellation right, the applicable rules regarding return delivery costs will apply.

Where an item is faulty, damaged or incorrect, please contact us before returning it so that we can provide the appropriate return instructions.

Any refund of original delivery charges will be handled in accordance with applicable consumer law and the circumstances of the return.

8. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where useful, photographs or other information that can help us understand the issue.

We will review the issue and provide an appropriate solution in accordance with applicable consumer rights.

9. Cancellation rights

For eligible online purchases, consumers may have a statutory right to cancel within 14 days of receiving the goods.

If you wish to exercise your cancellation right, please contact us clearly stating that you wish to cancel your purchase.

After notifying us, the relevant goods should be returned within the applicable period required by law.

Applicable legal exceptions and conditions may apply.

10. Partial returns

If you return only part of an order, the refund will normally relate to the eligible item or items returned.

Where the original delivery charge is affected by a partial return, the amount refunded will be handled in accordance with applicable consumer law.

11. If your refund has not arrived

If we have confirmed that your refund has been processed but the funds have not appeared after the normal arrival period, please first check the original payment method and allow additional time for your bank or payment provider to complete the transaction.

If the refund is still not showing, please contact customer support with your order number so that we can check the refund status.

12. Consumer rights

This policy explains our normal returns and refund process. It does not remove, restrict or replace any consumer rights that apply to your purchase under UK law.

Where a legal right provides a different or greater protection than the process described here, the applicable legal requirement will take precedence.

13. Contact

If you have a question about a return, cancellation or refund, please contact our customer support team.