Delivery Policy

We aim to make delivery simple and transparent. Orders are prepared after payment has cleared, packed carefully and sent using an appropriate postal or courier service. Standard delivery is free, with no delivery charge added to eligible orders.

1. Delivery service

Orders are prepared for dispatch after successful payment and are sent to the delivery address entered during checkout.

The available delivery service may depend on the destination, order size and the service available for the relevant address.

2. Free delivery

BLOOMLIFT currently provides delivery free of charge.

If a particular delivery request requires a special service or arrangement, any additional charge will be confirmed before the order is accepted.

3. Order processing

Orders are normally processed after payment has been successfully completed.

We prepare the selected items, check the order details and arrange the parcel for dispatch.

Processing time can vary depending on stock availability, order volume and the time at which an order is placed.

During particularly busy seasonal periods, processing may take slightly longer than usual. If there is a significant issue affecting your order, we will contact you where appropriate.

4. Dispatch

Once an order has been processed, it will be packed and handed to the relevant postal or courier service.

A dispatch confirmation may be provided when your order has left our fulfilment process.

Once a parcel has been handed to the delivery provider, delivery times are subject to the provider’s network and operating conditions.

5. Delivery times

Delivery times can vary depending on the delivery address, service used and circumstances affecting the postal or courier network.

Any estimated delivery information shown during checkout or provided with your order is an indication rather than a guaranteed arrival time.

Processing

Orders are prepared after payment has cleared and the order has been checked for dispatch.

Transit

Once dispatched, the parcel travels through the relevant postal or courier network to the delivery address.

6. Delivery address

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for delays caused by an incorrect or incomplete delivery address supplied during checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to help where the order has not yet been dispatched.

7. Delivery tracking

Where tracking is available for the delivery service used, tracking information may be provided after dispatch.

Tracking updates are supplied by the relevant delivery provider and may not appear immediately after dispatch.

If tracking information has not updated for an unusual period, please contact us and we will review the available delivery information.

8. Overseas delivery

Overseas delivery may be available on request.

Availability can depend on the destination, delivery service and current shipping arrangements.

Where an overseas delivery is requested, we will confirm the available delivery method and any relevant requirements before the order is accepted.

Delivery arrangements may differ from standard domestic orders. Please contact customer support before placing an overseas order if you need confirmation of availability.

9. European taxes & import duties

For deliveries to European destinations, local VAT, import duties, customs charges or other taxes may apply depending on the destination and the circumstances of the shipment.

Unless the checkout page or order confirmation clearly states that such charges are included, any import duties, customs charges or local taxes arising after dispatch may be payable by the recipient.

Taxes included

Where applicable taxes or duties are included in the displayed purchase price or specifically confirmed at checkout, no additional amount will normally be requested for those included charges.

Taxes or duties not included

If import duties, customs charges or local taxes are not included at checkout, these may be collected separately by the relevant customs authority, courier or delivery provider.

Delivery charges and import-related charges are separate matters. Our standard delivery remains free, but local import taxes or duties may still apply where required for an overseas shipment.

10. Delivery delays

Although we aim to dispatch orders promptly, delivery can occasionally take longer than expected.

Delays may occur because of high seasonal demand, weather, operational disruption, transport issues, address problems or circumstances affecting the postal and courier network.

If your order appears to be delayed beyond the expected delivery period, please contact us with your order number so that we can check the available information.

11. Missing deliveries

If your parcel has not arrived within the expected delivery period, please contact us so that we can review the order and delivery status.

Where tracking is available, we may use the tracking information provided by the delivery provider to investigate the delivery.

Please also check whether the delivery provider has left the parcel in a designated safe location or with another permitted recipient, where applicable.

12. Damaged parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where useful, photographs of the packaging and the item can help us assess the condition of the delivery and determine the appropriate next step.

If the item itself is damaged or faulty, your applicable consumer rights remain unaffected.

13. Contact

If you have a question about delivery, dispatch, tracking or an overseas delivery request, please contact our customer support team.

Customer support

Email: service@bloomliftlimited.com

Phone: +44 1226 522912

Please include your order number when contacting us about an existing order.